(218) 666-2512

WordPress Website Support Packages

/WordPress Website Support Packages
WordPress Website Support Packages2018-08-13T16:22:43+00:00

Support

Monday – Friday
9:00 a.m. – 4 p.m. CST
(Emergency fees apply for evening and weekend emergency support)

Our team is here for you! Call our office to activate your support request or e-mail us a support ticket through the below link.

Do you have questions about our support package options? Give us a call to find out what package fits your needs best! 218-666-2512

Please note that our support services are addressed based on a first come first serve basis.

Schedule a Consultation

 

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Website Support:

  • Weekly WordPress Database Backups
  • Monthly Full Backups
  • CMS Updates
  • Contact Form Testing
  • Plugin Updates
  • Regular Security and Malware Checking
  • Monthly Google Analytic Reports
  • No Contract
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Website Support Plus:

  • Weekly WordPress Database Backups
  • Monthly Full Backups
  • CMS Updates
  • Contact Form Testing
  • Plugin Updates
  • Regular Security and Malware Checking
  • Monthly Google Analytic Reports
  • No Contract
  • 45 Minutes of Support/Month
  • Banked Hours (up to 3 months)
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Website Support Pro:

  • Weekly WordPress Database Backups
  • Monthly Full Backups
  • CMS Updates
  • Contact Form Testing
  • Plugin Updates
  • Regular Security and Malware Checking
  • Monthly Google Analytic Reports
  • No Contract
  • 90 Minutes of Support/Month
  • Banked Hours (up to 6 months)
  • Website Downtime Notification

 

Frequently Asked Questions

What is the base cost of website support?

The Art Unlimited team base support charges are 15 minutes in length! Bundling updates or changes to your website can save you money, as our team is more efficient.

How do I pay for my website support needs?

There are three ways to pay for your support charges; by check, ACH / e-check, or credit card. If you have questions about what payment solution is best for you, please call into the office to talk with our billing department.

When are the monthly fees paid?

If you sign up for a monthly program your payment will be processed on the 1st or 15th of every month. Please talk with your support manager to select the monthly payment date that works best for you.

The AU support process includes:

  • Call our office to discuss website changes. Or you can submit a request on our website – Support Ticket
  • You will receive a rough time estimate of the effort it will take to make the changes on your website.
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Local

The Art Unlimited team is 100% based in the USA. In fact our core development team is all located in the same office, making the response to your support needs extremely fast and efficient!

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Trustworthy

Each staff member has been hand selected for not only their technical skills but also their personal character. The quality of our team’s work is a reflection of your business, making it serious business that your needs are addressed in a timely manner and resolved quickly.

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Knowledgeable

Through constant ongoing education our team’s robust WordPress Platform knowledge is always expanding. We can easily respond to the ever changing database versions & plugin upgrades.

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Secure

The security of your digital presence is a top priority for our team. With a dedicated security & password protection system we are constantly assessing outside threats to ensure your business doesn’t struggle with digital fraud.

 

Submit a Support Ticket